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FAQ
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What services does Maid in the GTA offer?Maid in the GTA offers a wide range of cleaning services for both residential and commercial clients, including standard cleaning, deep cleaning, move-in/move-out cleaning, post-construction cleaning, and office cleaning. We can also customize our services to fit your specific requirements.
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Are your cleaning products eco-friendly?Yes, we use eco-friendly cleaning products and methods to ensure the safety of our clients and the environment. We prioritize the health and well-being of both our customers and staff while minimizing our impact on the planet.
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Is your cleaning staff insured and trained?Our cleaning professionals are fully insured and trained in various cleaning techniques to provide you with exceptional service. They have undergone thorough background checks and are committed to maintaining the highest standards of cleanliness.
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How do I schedule a cleaning service?You can schedule a cleaning service by contacting us via phone, email, or through our website. Our customer service team will work with you to understand your needs and find a suitable date and time for your cleaning session.
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Can I customize my cleaning plan?Yes, we offer customizable cleaning plans to fit your specific needs. You can choose the frequency of service and add or remove tasks to create a personalized cleaning plan that works best for your home or office.
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Do I need to provide cleaning supplies or equipment?No, our cleaning professionals come equipped with all the necessary supplies and equipment needed for the job. If you have specific preferences or requests regarding cleaning products, please let us know in advance so we can accommodate your needs.
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What is your cancellation policy?We require a 24-hour notice for cancellations or rescheduling requests. If you need to cancel or reschedule your appointment, please contact our customer service team as soon as possible to avoid any cancellation fees.
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Are you pet-friendly?Yes, we are a pet-friendly cleaning service. Please inform us if you have pets in your home so we can ensure our cleaning professionals take the necessary precautions to create a safe environment for your furry friends.
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What areas do you serve?Maid in the GTA serves the Greater Toronto Area, covering a wide range of neighborhoods and communities. Please contact us to confirm whether we offer our services in your specific location.
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What is your satisfaction guarantee policy?At Maid in the GTA, we strive to exceed your expectations with every visit. If you are not satisfied with the cleaning service provided, please contact us within 24 hours, and we will arrange for our team to return and address any concerns at no additional cost. Your satisfaction is our top priority.
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WHAT FACTORS WHICH INFLUENCE PRICING?Property size: The square footage or number of rooms in a client's house can impact the cost of cleaning services. Property condition: The cleanliness level and overall state of the property can affect the time and effort required, influencing pricing. Scope of work: The specific cleaning tasks requested by the client, such as deep cleaning or special services, can affect pricing. Frequency of service: Regularly scheduled cleanings may qualify for discounts, while one-time or less frequent cleanings might have higher rates. Pets: The presence of pets in the house can influence pricing due to the extra cleaning required. Accessibility: The ease of access to the property and any special requirements for entry can impact pricing. Supplies and equipment: The use of specialized or eco-friendly cleaning products and equipment can affect the cost of services.
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